Delivery And Shipping Policy
Our aim at Foods For Less LLC is to provide our customers with the next day delivery service.
If your order is placed in the morning before 10h00 AM you may receive your order the same day.
However your order will only be delivered to you in between 14h00 to 21h00. Therefore if you choose the morning slot for the same day, your order will automatically be put on the next day delivery schedule.
(Exception for religious Holiday Eid and UAE National Day)
It is the responsibility of the customer to send a complete and correct delivery address and contact number along with any specific instructions in the order note box on the check out page.
For example specific timings or where to leave your order Incase you are not home, etc,…
We will try our best to follow the customers instructions however this cannot always be possible due to a tight delivery schedule.
If you have given an incomplete address and incorrect contact number we will not be accountable for any delay.
We suggest that our customers are contactable on WhatsApp and if this number is different to the one listed on their order to inform us to avoid any confusion for the driver and to avoid any delay on their delivery.
A notification will be sent by email to the customers where they will be able to track their order detailing the drivers name, contact number, pick up order, on the way order and estimated time of arrival.
This is only an approximate time due to different circumstances, weather, traffic, previous customers causing delay, etc,…
When the driver is near to your address he will phone you to inform you that he is close by, when he arrives at your address he will again contact you by all means of contact information that the customer has provided (phone call, WhatsApp, email) to inform the customer that he has arrived. If the customer does not respond the driver will continue with his schedule and your order will automatically be put on the delivery schedule for the next day.
The customer will be charged 29dhs for redelivery.
The delivery schedule is prepared in advance due to the numerous orders but as we are limited in logistic, we are oblige to compose and organise a best itinerary to optimise deliveries for all the customers. Therefore we cannot warranty any precise delivery timing that the customer has requested.
As the drivers are picking up the orders from Ajman and are in tight delivery schedule, we request for the customers residing in apartment buildings with strict security regulations to come down to the reception to collect their order from the driver.
If for any reason, the customer is unable to fetch their order from the reception, we request them to organise with the reception/security for the driver to leave their order with them.
Our reasons are because:
-Due to Covid19 we respecting strict social distancing measures
-For the safety & security of our drivers and customers
-For time efficiency
For customers who refuse to come to the reception to collect their order, they will be refunded and the delivery fee of 29dhs will be deducted from their refund.
Customer will be banned from ordering in the future.
It is the customers responsibility to check the date of expiry when ordering keeping in mind the item will be delivered the next day.
No returns or refunds will be made in this case.
Foods For Less will not deduct the 10dhs Cash on Delivery fee when you have requested for this payment option.
To avoid paying delivery charges fees customers may come to the shop to fetch the items personally.
At Food For Less we try to give as much information as possible about each product on the website for your benefit however if you suffer from any allergies we expect you to do your own research on the product before purchasing it as your items will not be refunded/returned once delivered.
In case your item has been damaged during shipping we will accept return.
The customer will have the option to choose a coupon or their money back..
– The items will need to be returned
– The items need to be unopened and in same condition as given.
After refunding the items if the amount comes to less than 99dhs on your original order the 29dhs delivery charge will be deducted from the refunded amount.